Customer Support Specialist
- Level
- Junior–Mid
- Type
- Full-time
- Location
- Earth (fully remote, anywhere)
- Compensation
- USD 35k – 55k + Equity
Help miners with their accounts, sessions and withdrawals, by email and in the app's Help & support.
When a withdrawal is pending or a session didn't count, a miner writes to us. You'll answer quickly and correctly, and make sure the same problem doesn't come back.
What you'll do
- Answer support requests by email and in the app, in plain English.
- Help with withdrawals: wallet addresses, Polygon, and where a transfer is.
- Write and update help articles and canned answers.
- Report bugs with clear steps, and follow them to the fix.
What you bring
- A year or more in customer support, ideally for an app or a crypto product.
- You know how wallets, networks and block explorers work.
- Patient, precise writing in English.
Nice to have
- Experience with a help desk tool (Zendesk, Intercom or similar).
- Another language our miners speak.
Pay and terms
A base salary of USD 35k – 55k a year, paid in USD, plus equity in Hype Network. Where you land in the range depends on your experience. The role is full-time and fully remote: work from anywhere on Earth.
How to apply
Write to [email protected] with "Application: Customer Support Specialist" in the subject. Send your CV or LinkedIn, links to your work, and two or three lines on why this role. Then we'll set up a 30-minute intro call.
Apply for this roleAll open roles
Applying is free. Hype Network never asks applicants for money, a deposit, a token purchase or a wallet's recovery phrase. Our open roles are the ones on these pages. If someone asks you for any of these in our name, it isn't us.